Refund policy

Refunds

All of our sales are final sale.

Exchanges 

We only replace items if they are defective or damaged. To be eligible to exchange, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging. If you need to exchange for the same item, send us an email at venusianportal@gmail.com

Shipping
To return your product, email us at Venusianportal@gmail.com and we will guide you from there. You will be responsible for your own shipping cost for returning your item. Shipping costs are non-refundable.

If you are shipping items over $50 you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.